FAQs

- where is your store based?

: Punk Pixie is an online store only, there is NO PHYSICAL STORE - although we do have a pickup point in Kuilsriver (Cape Town) for collections.

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- how long does shipping take?

: local courier (within Cape Town) : overnight

national courier (major cities only, no grey areas - see delivery area below) : overnight

national courier (for grey areas) : 2-3 days

Paxi : 7-9 days (packages are shipped weekends/Mondays only)

Postnet: 3 days (packages are shipped weekends/Mondays only)

Global Mail (international orders) : 14-35 days - NO TRACKING NUMBER IS PROVIDED 

DHL (international orders) : 2 -5 days

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- when will i receive my order?

: depending on the items you have ordered, processing time will vary from 1 to 14 days.

If you have ordered jewellery items or items which are NOT MADE ON ORDER, your order will be packed for courier after payment has been made and proof of payment received.

If you have ordered items which are MADE ON ORDER, (such as harnesses - bust,full body and suspenders) the processing time will be 10 - 14 business days , as stated online in product descriptions AND at checkout.

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- do you deliver to my area?

: we have courier delivering all over South Africa, although there are areas which are considered 'grey areas' and would cost quite a bit to get your package to you - in this case, we suggest using Paxi/Postnet instead.

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- what is PAXI?

: PAXI is a delivery service created by PEP. You can have your package sent to a PEP clothing, PEP home or PEP cell closest to you. You will need to collect your package there. You will be required to have your ID with you for collection.

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- how does harness sizing work?

: although most harnesses are adjustable and stretchy, you won't need to worry too much about the fit - we do strongly suggest having a look at our size chart to make sure you are choosing the right size.

Bust harnesses come in two sizes: (sizes 26 - 36) & (sizes 38+)

we suggest using your Bra size to determine the correct fit

Full body harnesses and suspenders are made according to clothing size, so we will need your clothing size AND sometimes thigh mesurement.

If you do not wear one size - as we all know, many clothing items fit differently (eg: size small/medium or 34/36), we suggest looking at the diagram here

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- do i need to enter my card details at checkout?

: no, you do not. At checkout, after you have confirmed your order, banking details will be shown and an email will be sent to you.

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- do i have to pay multiple shipping fees if i order something from one of the stores on this site?

: no :) you can order something from any of the other stores on this site and you will only pay ONE shipping fee!

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