Questions frequently asked by our customers.
If you do not find the answer you need here, please contact us.
- where is your store based?
: Punk Pixie is an online store only, there is no physical store - although we do have a pickup point in Kuilsriver (Cape Town) for collections.
- do you deliver to my area?
: we have courier delivering all over South Africa, although there are areas which are considered 'grey areas' and would cost quite a bit to get your package to you - in this case, we suggest using PAXI instead.
- what is PAXI?
: PAXI is a delivery service created by PEP. You can have your package sent to a PEP clothing, PEP home or PEP cell closest to you. You will need to collect your package there. You will be required to have your ID with you for collection.
- how does harness sizing work?
: the bust harnesses are adjustable and stretchy, so you won't need to worry too much about the fit. The full body harnesses and suspenders are made to size, so we will need your clothing / jeans size. If you do not wear one size - as we all know, many clothing items fit differently (eg: size small/medium or 34/36), we suggest taking the bigger size. (eg: size 36 instead of 34).
- do i need to enter my card details at checkout?
: no, you do not. At checkout, after you have confirmed your order, banking details will be shown and an email will be sent to you.
- do i have to pay multiple shipping fees if i order something from one of the stores on this site?
: no :) you can order something from any of the other stores on this site and you will only pay ONE shipping fee!