Terms and conditions of use

Returns and refunds

All items made on order cannot be returned or exchanged for another item, please ensure all items are the correct size and correct piece when ordering online. Please check your cart at checkout before confirming your order.

We DO NOT allow refunds on any items bought. Account credits will be at the owner's discretion and is not guaranteed.

Items can be fixed at a cost, depending on item damage - NO exchanges. Shipping to and from Punk Pixie Bound will be covered by the customer. 

Delivery

All orders will be packaged as soon as proof of payment has been received and will be shipped the next day, if local or national courier is selected at checkout.

Items made on order may take 10 - 14 business days to complete, depending on the order size and current processing orders. You may select the 'rush fee' (product) for your order to have processing time shortened.

Postnet and Paxi packages are ONLY sent off during weekend or Mondays - regardless of the rush fee.

Grey areas are areas outside of major city centers (eg. farms, certain estates), which brings courier charges up. we suggest using Postnet or Paxi instead, as an economical option. 

Cancellation

All orders placed online will stay active for 3 days before they are cancelled. Payment for your order will need to be made within these 3 days.

Orders made for collection will stay active for 7 days before they are cancelled. Within this time, your will be notified that your order has been completed and that collection date and time will need to be arranged. Failure to arrange collection within 7 days will result in order cancellation.